FAQ

What are your store and showroom hours?
Classic showroom is open Monday through Friday, from 8am to 5pm. Saturday's are by appointment only! Please call for an appointment!!! Order pick ups should be scheduled Monday- Friday, from 8am to 5pm.
What are your hours for delivery and how much do you charge for delivery?
Delivery and pick up service are available for your convenience. Standard delivery and pick up fees are based on regular business hours, Monday through Friday, between 8am and 5pm; Saturdays 9am and 1pm. Every effort wil be made to accomodate your scheduling requests. Specified time and before/after hours deliveries can be arranged for an additional fee. As each delivery is unique in nature, so are the charges associated with this service. Please call for a more accurate quote.
What if we wish to add more equipment or change an order?
We will gladly accommodate changes made 7 or more days prior to delivery/pick up at no additional charge. Changes that can be accommodated within 7 days of delivery/pick up will result in an a service charge of $25.00. Avoid incurring additional fees by finalizing all special order items, linens and specific labor request at least 7 days prior to delivery/pick up.
Do you have a minimum order size for delivery?
There is no minimum order for a delivery or will call pickup at our warehouse.
Do your crews set up the equipment?
Setting up for an event doesn't have to be stressful. Let us do the work for you! Arrangements can be made in advance to install or breakdown tables and chairs. Ask your Event Specialist for details.
What should we do with dishware and linens before we return it?
All dish and glassware should be scraped free of food and debris and repacked in the original delivery container or racks they came in. Linens should be refuse-free and dry to prevent staining and mildew-please DO NOT put linens in plastic bags. Place the linens in the blue Linen Bag provided. A charge will be assessed for all boxes, bags, crates, racks, etc. not returned with the equipment.
Do you rent tents?
We have clear and white tents from 10'x10' to 100'x400'. A Classic Sales Consultant can meet you at your home or event venue to help you determine the appropriate tenting solution. This is no charge for this service.
How much space is required for a sit down buffet?
Count on 20 square feet per person.
How much space is required for a stand-up cocktail party?
Count on 12 square feet per person.
What is your reservation policy?
A 25% deposit and major credit card is required to place your reservation. The balance is due at time of pick up at our warehouse or the day before delivery to your event location.
What if I need to cancel my tent order?
There is a 25% non-refundable charge for all tents ordered. This includes all items on your order associated with the tent. i.e.water barrels, lights, fans, sidewalls, drape, and pole covers
What if I need to change or cancel an order?
A restocking fee will be applied to all orders/items cancelled according to the following fee schedule: - Orders or items cancelled the day before delivery will be subject to a 50% restocking fee. -Orders that have been delivered or loaded will be charged at 100% regardless of whether the equipment is used or not. - Special order items, once confirmed from vendor and with the client, will be charged at 100% if cancelled or reduced in quanity.
What should I do about lost or damaged equipment?
Clients are fully responsible for equipment from the time of delivery to the time of pick-up. Clients are also responsible for verifying equipment counts on delivery and pick-up. Equipment must be secure from theft and protected from weather. Charges will be assessed for all missing, lost, stolen, or damaged equipment. Credit cards on file will be charged for lost or damaged equipment if clients do not make other payment arrangements.
Can I use candles on top of the linen?
Please try not to put candles on linen without a contained votive holder. Another option would be to use no drip candles. Candle wax will damage the linen permenantly!