FAQ

What are your showroom hours?
Classic is open from Monday through Friday, from 8am to 5pm, Saturday from 9am to 1pm.
What are your hours of delivery and how much do you charge for delivery?
Delivery and pick up service are available for your convenience. Standard delivery and pick up fees are based on regular business hours, Monday through Friday, between 8am and 5pm; Saturdays 9am and 1pm. Every effort wil be made to accomodate your scheduling requests. Specified time and before/after hours deliveries can be arranged for an additional fee. As each delivery is unique in nature, so are the charges associated with this service. Please call for a more accurate quote.
What if we wish to add more equipment or change an order?
We will gladly accommodate changes made 7 or more days prior to delivery/pick up at no additional charge. Changes that can be accommodated within 7 days of delivery/pick up will result in an a service charge of $25.00. Avoid incurring additional fees by finalizing all special order items, linens and specific labor request at least 7 days prior to delivery/pick up.
Do you have a minimum order size for delivery?
Our minimum rental order for delivery is $250. There is no minimum order for a will call pickup at our warehouse.
Do your crews set up the equipment?
Setting up for an event doesn't have to be stressful. Let us do the work for you! Arrangements can be made in advance to install or breakdown tables and chairs. Ask your Event Specialist for details.
What should we do with dishware before we return it?
Please scrape food from plates and rinse. Please place dishware into the boxes and crates in which they were delivered.
Do you rent tents?
We have clear and white tents from 10'x10' to 100'x400'. A Classic Sales Consultant can meet you at your home or event venue to help you determine the appropriate tenting solution. This is no charge for this service.
How much space is required for a sit down buffet?
Count on 20 square feet per person.
How much space is required for a stand-up cocktail party?
Count on 12 square feet per person.
What is your reservation policy?
A 50% deposit and major credit card is required to place your reservation The balance is due at time of pick up at our warehouse or delivery to your event location.
What if I need to cancel my order?
Deposits are refunded for cancellations made fifteen days prior to the delivery date. Cancellations or reducing an order less than fourteen days prior to delivery/pick up will result in a restocking fee equal to 50%, your original deposit amount.